Purpose

Applicability / Versions

Prerequisites

• Windows Server 2016 or 2019 with current updates. IIS 10 enabled. 

• Service account for RightFax services: local admins group and “log on as a service.” 

• SQL Server 2016, or 2017 (Express, Standard, Enterprise) or SQL 2017 Express via setup. 

• Required components available via setup: MSMQ, .NET 4.7.2, VC++ runtimes, MDAC, Crystal Reports runtime, RF PostScript driver. 

Steps

1. Plan platform and storage

   • Baseline hardware: ≥3.0 GHz CPU, dual-CPU recommended; 4 GB RAM per CPU; 100 GB free disk for OS/app. Size fax storage separately at ~80 KB per page + ≥10 GB headroom.

2. Prepare OS and roles

   • Apply Windows updates. Enable IIS 10 and confirm required Windows features. 

3. SQL strategy

   • Connect to existing SQL 2016/2017 or let setup install SQL 2017 Express; ensure DB permissions per guide. 

4. Install RightFax server

   • Run Setup.exe, select features, reserve ports (10520, 10521, 10522, 10062, 34001, 34987, 34988, 36363), and install prerequisites when prompted. 

5. Configure services and licensing

   • Assign service account, create/connect database, launch Licensing Utility, then apply image options (HR/encryption) as licensed. 

6. Install web applications (optional)

   • Configure IIS settings and SSO if desired; Web API must reside on the RightFax server. 

7. Client deployment

   • Install FaxUtil/EFM/print driver; align client version with 20.2 to retain full features. 

Validation

• Services start under the designated account; Web Admin reachable. 

• Database created or connected successfully; ports open for RPC/Remoting/DocTransport. 

Operations Notes

• Virtualization supported: Hyper-V, XenServer 6.2+, VMware ESX 3.0.1+/vSphere 4.0+/vMotion; also AWS and Azure. Fax boards require physical or remote DocTransport. 

• Cloud hosting options include Ingenium Private Cloud, Azure, AWS. 

• For Web Admin, run Remoting Service under a domain account. 

Limits / Known Behaviors

• Mixed 20.2 and 16.x client/server pairs work with reduced functionality; enforce minimum client version if required. 

• Antivirus may need exclusions for RightFax folders and executables. 

Troubleshooting

• Prereq failures during setup → Install/enable IIS 10, MSMQ, .NET 4.7.2, then rerun setup. 

• SQL connection errors → Verify supported SQL version and permissions; confirm driver and instance/port syntax. 

• Slow/failed FoIP or telephony → Validate SR140/board config and line quality; see Fax Board and Admin guides referenced by the install guide. 

Discrepancies (if any)

• Ingenium requirements sheet aligns to the OpenText 20.2 guide, adds clearer storage sizing and cloud-hosting notes; treat Ingenium as the newer authority.

Change Log

• 2025-10-10: Created.

• 2025-10-10: Last validated.

Contact Ingenium Software

Sources

RightFax v20 EP2 Hardware and Software Requirements — Accessed 2025-10-10.